Features of DISH TV Service
The preference for satellite broadcasting services is growing over cable providers and with good reason. Although cable services tend to be a little more stable than satellite, the improved picture quality and reduced bandwidth restrictions are enough to convince an increasing number of people that satellite is the way to go.
Discover All of the Features of DISH Satellite TV Service
But picture quality is only one of the many benefits and advantages that DISH provides. DISH is constantly improving its offering with more channels and features. Keep reading to find out about the many features that have convinced close to 10 million people to subscribe to DishTV.
Service
J.D. Power ranked DISH as #1 in customer satisfaction, which says a lot. They focus heavily on customer satisfaction form installation through to ongoing support. They offer free standard installations that are performed by DISH professional technicians. The technicians are trained in the technology and to provide full and courteous service to subscribers.
DISH My Tech is a tracking service designed specifically to make sure customers don’t have to waste time waiting for installation and tech visits. The service allows users to set appointments within a 75-minute window and receive updates every step of the way from technicians. Users can ever track technicians on their route to make sure they arrive on time. DISH subscribers can access the feature through the MyDISH App.
After setting up an appointment, DISH contacts customers the day before the appointment, the morning of, and an hour before the estimated arrival of the tech.
The installation includes the mounting of the satellite dish and the whole-home DVR system. The entire process is completed in one visit, and there’s no need to coordinate several professionals.
DISH Smart Home Services
Beyond just installing customers’ dishes and DVR boxes, DISH offers a full-service feature that has technicians install all the entertainment equipment in a subscriber’s home as well. When customers get a DISH service, they can choose to have DISH professionals install their TV, home network, home theater, and more.
TV installation starts at $199 and includes the mounting bracket and full professional installation with optimal viewing angles for the TV. Height, tilt, and light sources are all taken into account to make sure that the customers can view the TV with no interference.
Starting at $99, technicians can perform a full power relocation to hide the cords and wiring from sight with an in-wall wiring kit. That provides a clean, wire-free look to home theater setups.
For customers that choose to include a wireless networking installation, DISH technicians can install, configure, and secure a home wireless network. The installation includes configuration and connection of up to four wireless devices on the network.
Finally, DISH Smart Home Services include full audio installation, including soundbar, surround-sound speaker system, and home theater speakers. The speakers are integrated with the A/V receiver, and all the wiring will be hidden and secured. The technician will also link up and set up all the remotes to work with the TV.
Signal Quality
Direct-broadcast satellite technology was somewhat unreliable in its early stages, but it has come a long way since its inception. DISH promises 99% signal reliability to all its users, based on a nationwide study.
Very bad weather can still impact the signal, but these interruptions tend to be very brief and rare. The consistent and frequent service interruption is a symptom of something other than signal strength and should be reported to DISH customer care.
Customer Service
DISH tries to make customer support a priority, and it’s one of the reasons why they’re more popular than competitors with bigger channel offerings. They offer 24-hour technical support that helps customers troubleshoot common problems and can schedule technician visits for more complicated issues.
They have nine call centers within the United States. In addition to technical problems, agents can change programming, resolve billing issues, and any other concerns in a matter of minutes.
DISH is ranked #1 in Customer Satisfaction by J.D. Power and our customers for the fifth year in a row.
DISH Availability
DISH services are available anywhere in the US, and there are DISH customers in every US zip code. It’s particularly useful for far afield locations because there is no need to be connected to a traditional cable grid. Customers on the move can keep their service wherever they move to as well.
Channels and Equipment
DISH is catching up with their competitors, they have the most HD channels nationwide. Their Hopper DVR has voice technology that supports both Alexa and Google Assistant, and subscribers receive the equipment and voice remote free of charge.
DISH four basic channel packages offer the most popular channels in the US, and they start with America’s Top 120, which is the lowest tier with 190 channels. The highest tier is America’s Top 250, which includes over 290 of the most popular channels in all categories.
They also offer international channel packages with the most popular channels from around the globe. As of this writing, they have channel options from South Asia, the Middle East, Europe, East Asia, and South America. DISH also offers a separate section with four Spanish language TV programming packages.
In addition to television, DISH offers high-speed internet services that can be bundled with the TV package. For this, they partner with leading internet providers across the US to bring uninterrupted DSL, cable, and satellite internet options to their customers.
For users on the go, DISH even offers portable satellite antennas. Designed for RVs, DISH’s portable options support multiple TVs and in-motion viewing. For outdoor programming, they have pay-as-you-go flex packages that have over 50 top-rated channels and can have packs and channels added on.
Alternatively, all the standard DISH packages are available on the portable antennas as well. The DISH Outdoors antenna works with a different DVR than the home services, which has fewer features than their Hopper. Learn more about the DISH Outdoors.
Everyday Special Offers by DISH
DISH has exclusive offers for customers that are over the age of 55. They offer worry-free protection of equipment, which provides 55+ customers with technical assistance for any equipment issue free for six months. The worry-free protection plan also includes free in-home technician visits. The first movie rental every month for older subscribers is free. Any rentable on-demand movie (over 80,000 titles) is available through this offer. Moreover, for only $10, users can add the Stars & Stripes Pack, which includes some of the most popular national channels such as Smithsonian and Reelz.
Further, DISH has special offers for teachers, healthcare workers, first responders, and active military or veterans.
► Check All DISH Special Offers
DISH is Full-Service Entertainment
DISH can get their subscribers’ entertainment systems up and running from scratch if necessary. The basic service includes everything you need to start watching TV, installed in a matter of hours. But, they can also mount and install all your in-home entertainment and internet equipment as well.
Their services are value-based, and channel packages are designed to fit any budget. They even offer international channel packages from some of the most popular broadcasters worldwide. With DISH Anywhere and the DISH Outdoors service, even customers on the go can have access to their programming.
