Verizon VoIP for Small & Medium Business
You may use Verizon’s VoIP and Business Digital Voice services to make online calls. It promises flexibility and value for money, and comes with many more features than your traditional phone lines. If you are looking for better communication solutions, VoIP phone service should be on the table.
This service provider has built a name for quality internet and business voice services. Read on to determine if VoIP may work for your business and what package suits you.
Verizon Voice Over Internet Protocol (VoIP) Service Features
VoIP telephone service offers advanced calling features that are great for both personal and business use. Since this is a digitized technology, more options are available for business related phone usage. With Verizon VoIP for Business, this solution works over a secure cloud-based VoIP connection. The service has over 45 calling features that help you control your communications, improve customer experience, streamline your business and simplify your day to day.
Why Should You Go for VoIP Business Digital Voice?
Your business can reap several benefits from using Verizon Business Digital Voice over VoIP. Here are some of them:
Cost-Effectiveness
VoIP costs you a fraction of the charges you would pay for traditional landline calling. Despite its lower price, you do not lose call quality and will access many features unavailable in the conventional option. Verizon has several packages that take care of different business needs and capabilities.
Flexibility
You may not need all the calling features on Verizon VoIP. Fortunately, the service comes with several features that you may customize to meet your specific business needs. There are over 45 features that you can change as per your needs.
Reliability
Verizon has a robust network that supports the VoIP service. It ensures that both data and voice transmission is of high quality. Verizon boasts good reviews due to the grade of its offerings over the years. The comprehensive platform has also enabled the firm to deal with the issues businesses face when using such services.
Scalability
A VoIP system can easily accommodate business growth and expansion without requiring additional infrastructure. Therefore, you can start small and scale your operations as you expand.
The Features of the Voice Over Internet Protocol Service
Verizon's VoIP service doesn't just let you place calls. Here are some features you can look forward to:
- Voice transcription: The service transcribes voicemail messages into text. This way, you can read the customer's inquiries and respond effectively.
- Call forwarding: This feature allows you to forward calls to another number if the line that the customer is calling is unattended. Consequently, you can serve customers even when staff members are away from their desks.
- Video conferencing: You can hold meetings with your clients, team members, and partners remotely using video conferencing. You can also work from any point around the globe. It is especially useful in situations where you have remote workers or would like to converse with stakeholders from your home.
- Auto attendant: This feature greets your callers and directs them to the appropriate department for help. It saves you time sorting out calls and increases efficiency in managing customer complaints. Your customers will also remain satisfied, as they will get their issues sorted out quickly.
Verizon offers several other features that help you improve productivity and communication within your business. They include the following:
- HD voice quality: High-definition calls mean that you deliver a clear voice to your recipient and sound natural, even if the conversation goes over the internet.
- Business SMS: The messaging service is designed for businesses to communicate conveniently with their customers or clients via text messages. It allows you to respond to queries and give directions and instructions to customers at the click of a button.
- Music on hold: This is a feature that plays pre-recorded music or messages to callers who are on hold or in a queue. The pre-recorded message may be an advertisement or any other brand message.
- Hunt groups: This is a type of call routing system that distributes incoming calls to a group of available employees or agents to ensure efficient handling of customer inquiries. The customers do not have to wait long for service.
- E911 support: This is a feature that allows emergency services to locate your premises when you need urgent help. It is an excellent tool for added employee security.
- Call Park: Call Park puts your calls on hold until a customer representative is available to handle them. The system queues the calls in the order that you received them so that you can serve the earlier callers first.
- History retrieval: You can retrieve a report of the calling reports, which includes missed and received calls. The report helps you reach the customers whose calls you did not pick up and gives insights into how you can enhance team efficiency.
- Mobile app: The IP call service comes with a mobile application that employees can install on any smartphone. Your agents can transfer calls from IP phones to their mobile devices at any time. The feature comes in handy for remote and field teams that are not always at their desks.
- Sharing: You can share files with colaborators by using file push. Screens can be shared as well.
Plans and Pricing for Verizon Business VoIP
Verizon has several pricing plans and features to cater to different business needs. Go through the packages below to determine which one is perfect for you. You can pick the specific features that you wish per line. Verizon also provides discounts for customers that have selected related services, such as Business Fios and other digital voice services.
- Basic Voice: This is the fundamental VoIP service that allows you to use unlimited features of the system. The service costs $35 per month per line and is ideal for customers who need one to five lines. If you have subscribed to the Business Fios service, this voice package goes for $25 per month. This plan allows you to enjoy over 45 features offered by the VoIP service.
- Enhanced Voice: If you need more control and use several phone lines, Enhanced Voice is your ideal choice. The service costs $45 per month per peer line and includes all the features of the Basic Voice service. In addition, it has features such as HD voice quality, an auto attendant, and voicemail transcription. It also includes the option to add call center services, video conferencing, and unified communications for an extra fee.
- One-Talk Feature: Sometimes, your business may need to have one number used on several devices. The One Talk feature offers the service and includes the elements of either Basic Voice or Enhanced Voice. For seamless communication, you can also add other features like auto attendant, visual voicemail, and mobile and desktop apps. Additional components like call center services and hunt groups can also be added for an extra fee.
Remember, the price of any plan changes with the increase in the number of lines and the features you require. You can customize any calling plan to meet your specific needs. If your business requirements change at any time, you simply remove or add features to your package.
VoIP Devices
Verizon's service is compatible with most VoIP devices, including IP desk phones, conference phones, and softphones (phone software installed on a computer or mobile device). If you already have VoIP devices on your premises, you can use them for the service. Should that not be the case, check Verizon’s product list and pick the devices with the features you want for your business.
Conclusion
If you are looking for quality business voice services, consider going with VoIP. Verizon has a VoIP service built into its business digital voice service that offers various unique features to enhance your communications. For flexibility and inexpensive internet calls, go for Verizon.
